Example: support-ticket summarization
A workflow processes 10,000 tickets per month and triggers three model calls per ticket: classification, summary, and recommended response. Agents use the recommended response only 30% of the time.
- Classify and summarize every ticket, but generate recommended responses only when the agent requests them.
- Use a smaller model for classification, cap retrieved customer-history context, and cache summaries for reopened tickets.
- Deliverables: unit-cost dashboard, prioritized optimization backlog, quality tests, and operating guardrails.